Have you ever wondered what makes a customer feel like they’ve had a great experience? Shop owners and managers have to juggle so many responsibilities to keep their shops performing that it’s hard to find the time to sit down and think about everything your shop could be doing to improve your customer service experience.
Fortunately, industry veteran Brian Canning at Search Auto Parts has written this article on customer service, which provides ten things to watch for when you’re evaluating customer service at your automotive repair shop.
Read his article on Searchautoparts.com.