Every decision or process that helps you fix cars more quickly without sacrificing quality will lead to higher profits. If you’re busy, you can fix more cars; if you need more customers, you can lower your prices without reducing your margins. Click here for five ways...
Your phone presence is critical to closing sales. People make assumptions about your professionalism, customer focus and attention to detail within seconds of hearing your voice. Click here for five things you’ll want to do when you answer a potential customer’s call...
Auto repair shops that perform high levels of maintenance work have higher profits. Maintenance work also yields longer-term customers who are more trusting and more satisfied than repair customers. Click here for three ways to grow maintenance – and your...
The rising cost of equipment is one of the largest challenges that shops face today, and it’s likely to get worse as cars become more computerized. Click here for three ways to make sure that major equipment purchases will pay for themselves in increased...
It takes more than technical skills to make a great technician, and it takes more than people skills to make a great service writer. They must also be great employees. Click here to learn about a a few things that you should screen for in any hire.
If your auto repair business’s address or phone number is listed incorrectly on websites like Yelp, Yahoo or MapQuest, it can lower your search rankings. Unfortunately, your business may be listed incorrectly on these types of sites even if you never contacted...
Every auto repair shop is seeking outstanding employees, especially technicians, but this job market makes it nearly impossible to hire perfect candidates. However, there are things you should never compromise on when hiring. Click here to learn five of...
New drivers tend to be young, meaning that they can provide a trusted shop with decades of business. How can your shop attract them to visit and win them as a customer for life? Click on the infographic below to learn how!
If your domain is owned by your previous website provider, it can take a few phone calls and may require paying a fee to release it. Here’s why it’s worth the effort to do just that.
