Character Beats Experience Every Time

When it comes to finding employees, personality and character traits are more important than experience.  That’s one of the most important findings from Jim Collins’s Good to Great, one of the most influential business management books ever written. The author is a...

Repair Shop Cash Flow Management Tips

The Corporation for Enterprise Development did a survey of over 900 companies with five or fewer employees to take a look at business financial needs.  They found that fifty-five percent of those surveyed indicated that they could only cover a single month’s business...

Facebook Entering the Job Posting Market

We’ve discussed before how recruiting technicians is the biggest challenge facing the automotive repair industry as a whole.  While it’s been a problem for years in auto repair, the US job market has tightened enough in the last year that it’s now becoming a problem...

A1 24 Hour Mobile Repair Service | We Come to You!

A1 24 Hour Mobile Repair Service is the most complete Fleet Truck Repair in Valparaiso, Indiana.  When you need your Truck Fleet serviced, they provide complete engine diagnostics, engine work, transmission work, drive train, and DOT inspections.  They do it all. They...

Your Customers are Mobile-First. Is Your Website?

The majority of automotive searches are now happening on phones, according to 2016 research on search engine usage.  People have been using phones more and more frequently to search for information online, but this is some of the first research detailing customer...

The Dangers of Weak Passwords

Is your shop exposed to on-site data theft? Last year, a Lancaster University computing professor put together a list of the worst passwords. The list ranged from sad to humorous. To do this, he looked at lists of hacked and stolen passwords, and found the most common...

Are You Investing Enough in Automotive Technician Training?

The Auto Service Association recently released the results of their first “How’s My Business” survey, in three years.  This survey, which asks ASA members about the results of their shops for the last six months, had an entire page dedicated to technician training. A...