At big businesses, revenues are just now starting to come under pressure after a solid decade of growth. Because they are focused on quarterly earnings, their response is predictable; they’ll fire staff, reducing their service quality so they can boost profits. Of...
Big businesses use something called “bus factor” to make sure they aren’t set up for failure down the road. The bus factor is a funny, yet morbid, way of referencing how prepared you are for employee emergencies. The bus factor is defined as: How many people would...
Nine out of ten people read online reviews, and only a quarter of them would do business with a company rated 1 or 2 stars. Click here for a process to boost the reputation of your auto repair shop with almost no added work on your part.
Repair Shop Websites surveyed nearly 600 U.S. auto repair shop customers to determine what shops could be doing to increase their business and make customers happier. This infographic highlights some of the key findings of this research, which include: Independent...
Yes! That may seem like an obvious answer, but many shop owners, shop managers and service advisors are hesitant to ask a customer to post a review. Some people feel that asking a customer to post a review can come off as pushy or tacky. Others feel that if the...
Hiring technicians is the largest challenge many auto repair shops face. For most other shops, it will become their largest problem as soon as they lose an employee. This is the third post in a three-part series on building a strategy to recruit, retain and elevate...
Hiring technicians is the largest challenge many auto repair shops face. For most other shops, it will become their largest problem as soon as they lose an employee. This is the second post in a three-part series on building a strategy to recruit, retain and elevate...
Hiring technicians is the largest challenge many auto repair shops face. For most other shops, it will become their largest problem as soon as they lose an employee. This is the first post in a three-part series on building a strategy to recruit, retain and elevate...
Taking care of your online presence is much like taking care of your car. They both need attention and care from those who do it best. Your business is found online by customers who need their car worked on. Click here to learn how to make your online presence count....
