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Auto repair shop advice
Five Steps to Becoming Known For Auto Repair In Your Community
When you open a new shop, it can take years for locals to think of you when they hear the words "auto repair." But there are steps you can take to increase your visibility and memorability, which will speed this process up considerably....
Critical Capabilities: Customer-Focused Growth
At big businesses, revenues are just now starting to come under pressure after a solid decade of growth. Because they are focused on quarterly earnings, their response is predictable; they’ll fire staff, reducing their service quality so...
Would Your Auto Repair Shop Survive the “Bus Factor”
Big businesses use something called “bus factor” to make sure they aren’t set up for failure down the road. The bus factor is a funny, yet morbid, way of referencing how prepared you are for employee emergencies. The bus factor is...
Auto Repair Shops: A Thirty Second Process that Earns Five Star Reviews
Nine out of ten people read online reviews, and only a quarter of them would do business with a company rated 1 or 2 stars. Click here for a process to boost the reputation of your auto repair shop with almost no added work on your part....
2019 Automotive Repair Shop Customer Survey: Key Findings
Repair Shop Websites surveyed nearly 600 U.S. auto repair shop customers to determine what shops could be doing to increase their business and make customers happier. This infographic highlights some of the key findings of this research,...
Should I Ask Customers to Post Reviews for My Auto Repair Shop?
Yes! That may seem like an obvious answer, but many shop owners, shop managers and service advisors are hesitant to ask a customer to post a review. Some people feel that asking a customer to post a review can come off as pushy or tacky....
The Technicians You Need: Training and Developing Your Team
Hiring technicians is the largest challenge many auto repair shops face. For most other shops, it will become their largest problem as soon as they lose an employee. This is the third post in a three-part series on building a strategy to...
The Technicians You Need: Keeping Your Team Together
Hiring technicians is the largest challenge many auto repair shops face. For most other shops, it will become their largest problem as soon as they lose an employee. This is the second post in a three-part series on building a strategy...
The Technicians You Need: Building Your Team
Hiring technicians is the largest challenge many auto repair shops face. For most other shops, it will become their largest problem as soon as they lose an employee. This is the first post in a three-part series on building a strategy to...