Have you asked your customers what made them choose you over the dealership down the road or a franchise repair shop?
We recently surveyed nearly 600 U.S. auto repair shop customers to determine what shops could be doing to make customers happier and increase their business.
The webinar below, “Customers Talk: How to Get Them in the Door and Keep Them Coming Back,” will highlight the results of the survey and how you can use them to bring in more customers and keep them loyal.
Topics covered include:
- The role of online reviews
- The impact of price
- Why service quality may be the most important thing for you to focus on